Frequently Asked Questions
Have questions? We have answers.
Who is NICU Grad for?
NICU Grad serves NICU graduates (approximately 350,000 per year in the US) and other infants with complex medical and social needs. Our services are designed for families transitioning from hospital to home who need ongoing support.
When does NICU Grad support begin?
Our team partners with families prior to NICU discharge. This allows us to understand your baby's needs, create a personalized care plan, and ensure a smooth transition home.
How long does NICU Grad support last?
The duration of services ranges from 3 months to 3 years, tailored to individual patient and family profiles. Care plans are adjusted based on your baby's progress and your family's goals.
What kind of support is available?
Our multidisciplinary team—including nurses, social workers, and lactation consultants—provides 24/7 virtual visits and messaging, care coordination, lactation support, personalized education, developmental monitoring, and peer support.
Is NICU Grad available 24/7?
Yes. Our team is accessible around the clock via secure messaging and virtual visits. Whether you have a question at 2am or need guidance on the weekend, we're here.
How does NICU Grad work with my pediatrician?
We work in collaboration with your primary care providers and subspecialists. We coordinate care, share relevant updates, and ensure everyone is aligned on your baby's care plan.
Will NICU Grad have remote monitoring?
Yes. Our platform will eventually include remote monitoring capabilities for patients requiring nasogastric feeding or supplemental oxygen, allowing us to support more complex needs at home.
How can healthcare providers partner with NICU Grad?
We partner with hospitals and health systems to extend quality care beyond discharge. Visit our contact page to learn more about partnership opportunities.
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